8 Jul
2004
8 Jul
'04
1:58 p.m.
Hello everydoby, My company decided to use OTRS. We need some special features, for example we have support contacts with a limited number of calls. Basically, I think to create col in the customer table, and another table to have the history of the tickets. And modify the OTRS code to decrement the usable calls when successfully closing a ticket for these customers. But I'd like to be able to easyli upgrade OTRS when a newer version will be released. What's the right way ? Regards, Stéphane DAGUET MB2I 5, avenue du Pré Félin 74940 Annecy le vieux FRANCE http://www.mb2i.fr Tel: +33 (0) 450 64 05 51 Fax: +33 (0) 450 64 12 36 Mob: +33 (0) 630 37 35 17 Mail: s.daguet@mb2i.fr