I configured S/MIME in OTRS: to read encrypted emails sent to a email account that OTRS checks and open tickets.

But unfortunately is not working well

This is log :

Message: Need Hash!

Traceback (29916):
   Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157
   Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100
   Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
   Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Feb 6 12:45:31 2007

Message: Need TicketID!

Traceback (29916):
   Module: Kernel::System::Ticket::Article::ArticleUpdate (v1.128) Line: 1382
   Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 146
   Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
   Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47

Can someone help me?

Thanks

Leo.

Leonardo Pereira Guimarães
Analista de Suporte e Operações
(21) 4501-1846

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