Re: [dev] Antw: Re: manual file change result in package error

Hi, After Renee advise I move my changes to: /opt/otrs/Custom/Kernel/Modules/CustomerTicketOverview.pm /opt/otrs/Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl we use OTRS 3.3.8 and both worked properly, with module I have to reboot the web server for changes take effect thanks again, Jon -----Mensaje original----- De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de Josef1 Penzkofer Enviado el: jueves, 3 de julio de 2014 16:46 Para: Development community of OTRS Asunto: Re: [dev] Antw: Re: manual file change result in package error Hi Peter, we use OTRS 3.2.14. I copied several template-files to /Custom/Kernel/Output/HTML/Standard and modified this. This still works on our system. I only had problems with a modified *.pm-file, that I copied into /Custom/Kernel/Modules. But I must admit, I'm not sure, wether I restarted the webserver Apache. I think, in general - the mechanism to copy files into /Custom/Kernel/... and modify the files still works - works also with template-files. Jo

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Peter Krall 03.07.2014 15:04 >>> Apologies, I meant Templates and not Skins, but other than that, it should work under Output\HTML\CustomTemplate folder. Peter

On Thu, Jul 3, 2014 at 3:01 PM, Peter Krall wrote:

Hi Renée,

are you sure custom Skins (Output\HTML) should go under Custom? It never actually worked for me this way either, and sounds as if it would go head to head against what the dev doc says about Skins: http://otrs.github.io/doc/manual/developer/3.3/en/html/skins.html

I have a modified custom Skin under Kernel\Output\HTML\<custom folder name> and it works very nicely. It did not work when putting the name> custom DTLs under Custom\Kernel\Output\HTML\Standard.

Of course I had to create the required XML config entries before the Skin was usable (as explained in the above doc).

Cheers, Peter

On Wed, Jul 2, 2014 at 5:28 PM, Renee B wrote:

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Hi Jo,

On 02.07.2014 17:12, Josef1 Penzkofer wrote:

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Hi Renée,

and this works properly?

yes. This should even work in OTRS 3.2.x (maybe not for templates, I can't remember when that was fixed).

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Yesterday I wrote an E-Mail to "otrs-de@otrs.org" because I made changes in file "CustomerTicketMessage.pm".

Therefore I copied the file in directory "/Custom/Kernel/Modules".

The changes does not work.

Did you restart the Apache? Did you check if the "original" file was loaded? Did you add some debug statements?

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The changes works, after I made the changes into file "CustomerTicketMessage.pm"; directory: /Kernel/Modules.

Strange: I copied some other files into directory "/Custom/Kernel/... and made changes. This changes works.

So, whats going wrong?

I'll have a look at the source code tomorrow. Maybe there is a difference how Customer related modules are loaded compared to the modules related to the Agent interface.

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Thanks in advance.

Jo

- Renée

-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

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