Hi Tom, On Fri, Jan 09, 2004 at 03:04:13PM +0100, Tom Hesp wrote:
Is there a simple way of getting some ticket information into the dtl environment variables? For instance, I currently need to check the lock status of a ticket in the AgentZoomStatus.dtl template. I am now using variable $Data{"Locked"} which is set in Kernel::Output::HTML::Agent::AgentZoom (1 = locked, 2 = unlocked). However, it is not referred to anywhere so I can not be sure that it is official and will still exist in a future version and getting the information from the environment seems a lot cleaner to me (maybe I am just a bit paranoid about these things ... :) )
No, you are right. In the current CVS version is it checked with $Data{"Lock"} (lock|unlock). :) Because we git translation tags ($Text{"Word"}) for OTRS 1.2. So the ticket lock can be checked by $Data{"Lock"} (in OTRS 1.1 you do have the current tranlsation word for lock and unlock in $Data{"Lock"}, not anymore in OTRS 1.2).
Kind regards, Tom
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