Hi, JFYI. we added new features to he GenericAgent.pl * improved to use From, To, Cc, Subject and Body for ticket selection - example: [...] 'delete all tickets with subject "VIRUS 32" in queue abc' => { # get all tickets with this properties Queue => 'abc', Subject => '%VIRUS%', # new ticket properties New => { # DELETE! Delete => 1, }, }, [...] * added "-c Kernel::Config::GenericAgentJobModule" option to GenericAgent.pl to use it with more then one (Kernel::Config::GenericAgent) job file. For example you will be able to have Kernel::Config::GenericAgentDelete and Kernel::Config::GenericAgentMove or other job files to execute it on different times. * improved to use alos ticket priorities for search and set options - example: [...] 'move all abc priority "3 normal" tickets to experts and change priority'=> { # get all tickets with these properties Queue => 'abc', Priorities => ['3 normal'], # new ticket properties New => { Queue => 'experts', Priority => '4 high', }, }, [...] Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson