Re: [dev] Notifications

Hi Jennifer, Jennifer Valdez schrieb:

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ???

No, it's not possible without to patch the source code. Kernel/System/Ticket/Article.pm I think...

Jennifer Valdez

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