Hi Henning, <div><br></div><div>The way that OTRS creates a workflow is with the status. You can create ACLs (in perl) that help you to achieve that. Inside you /opt/otrs/Kernel/Config/files create a new file &quot;MyACL.pm&quot;, add these 3 lines:</div>

<div><br></div><div><div><b>package Kernel::Config::ACLs;</b></div><div><b><br></b></div><div><b>use strict;</b></div><div><b>use warnings;</b></div><div><br></div><div>and you can begin to create your workflows with ACLs. In the OTRS documentation there&#39;s a little explanation and examples about it. Also in the FAQ from OTRS ( <a href="http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=68">http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=68</a> ) you can see what kind of ACLs you can write.</div>

<div><br></div><div>I think it&#39;s the best solution to achieve what you want, I did it also like that, but maybe anyone else knows a better way.</div><div><br></div><div>In the OTRS forum  - <a href="http://forums.otterhub.org/">http://forums.otterhub.org/</a> - there are also lots of questions and threads about that kind of issues. </div>

<div><br></div><div>Good luck, and don&#39;t hesitate to ask for help!</div><div><br></div><div class="gmail_quote">-- </div>Rafa Quiñonero Figuerola<br><br>Tlf: 01577-6805709<br><a href="mailto:rafakorp@gmail.com" target="_blank">rafakorp@gmail.com</a><br>


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