Done (cvs head).
OTRS 2.0 comes with a new stats module. It shows the accounted time per customer.
Martin
good deal!!!!! /G
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Joaquim Homrighausen wrote:
Quoting bobsmith1@marketweighton.com:
I don't think this is available as a report; but I agree.. it is very important and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?
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