Hi Bastien, it's not really a bug. It's a setup/modify issue. I added for a solution. PS: For more fast help got to http://otrs.com/en/support/ :) -Martin On 07.12.2009, at 17:02, EXT / CAP GEMINI LEBLANC Bastien wrote:
Hello,
We created a bug on this issue, but the mailing may be more appropriate:
I would like to know if it is possible to integrate a new feature to show and sort tickets by a freetimekey in the interface agent (AgentTicketQueue).The Freetime is filled at the creation of a new ticket. If it is not possible for you to integrate this, could you give me information in relation to the development of this new sort function.
Thank you
Cdlt,
Bastien.
Bug Ref : http://bugs.otrs.org/show_bug.cgi?id=4578
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