Hello,

I would like to program an „easy“ expansion in closing a ticket. I need more fields on the frontend screen “Ticket Close”. I know OTRS has 16 freetext fields, but this is not enough.

It sounds strange, but it is a requirement of the client. I need more than 16.

So I updated the AgentTicketClose.dtl file like this:

                <tr>

                  <td colspan="2" class="contentkey">Variable 1:</td>

                  <td class="contentvalue"><input type="text" name="Variable 1" size="3"></td>

                </tr>

Now I must handle these Variable 1.

When the button “close”  is pressed, these variable should be saved into my Database into an extra table with the ticket id.

The reason for this expansion is that the agents should write more information about a ticket when it will be closed.

I need your help as soon as possible.

Thank you in advance.

Yours faithfully

Dirk