Hello Volker, thanks for your reply. I just looked at GenericAgent.pl and tried to combine this information with some information i found within the developer api (which seems to be very good). I tried to read information on which queues are defined on my system and added "my %Queues = $Self->{QueueObject}->GetAllQueues();" to the GenericAgent.pl (of course with a backuped testfile) ;-) But when i try to execute my testfile i receive the following error: Global symbol "$Self" requires explicit package name at ./test.pl line 121. Execution of ./test.pl aborted due to compilation errors. I would be glad if you can give me a hint (or a code example of your perlscript) whicht points me to the right direction. Regards Thorsten Müller
-----Ursprüngliche Nachricht----- Von: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] Im Auftrag von Volker Maibaum Gesendet: Freitag, 23. Juni 2006 14:26 An: Development community of OTRS.org Betreff: Re: [dev] Perl Interface
Hi,
I'm not an otrs developer, but I wrote a perl script for our 1.2 OTRS version that can create tickets.
I think to look at GenericAgent.pl could be a good start (at least for the 1.x versions). You could copy it and modify it for your needs.
But maybe there are better approaches in 2.x.
regards,
Volker
Am Freitag, den 23.06.2006, 13:46 +0200 schrieb Thorsten Mueller:
Hello list, because this is my first post to this mailinglist i shortly introduce myself. My name is Thorsten Mueller, i'm 27 years old and live/and work near Frankfurt/Main (Germany).
I use otrs for a long time (as admin and user) and must say many thanks to all persons who developped this great application.
Now i want to start developping my own modules for otrs, but don't know where to start. I started reading the development guide under http://doc.otrs.org/developer/2.0/en/html/, but find this some kind of confusing.
What i want to do is to write a little perl script which can create tickets and receives a ticket-id from the otrs system. Within this script i should be able to define some parameters about which queue should the ticket go and so on.
I would be thankful if someone can point me to a documentation which helps in this content.
Regards Thorsten Müller
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