Hi Rocco,<br><br>On Monday, February 18, 2013, Rocco Tocci  wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><br>
Good evening to all, can you tell me if there is the ability to retrieve some of the attributes of an asset attached to a ticket with<br>
the OTRS Notification Tags &lt;OTRS_*&gt;. I saw the link <a href="https://portal.otrs.com/otrs/customer.pl?Action" target="_blank">https://portal.otrs.com/otrs/<u></u>customer.pl?Action</a> = CustomerFAQZoom; ItemID = 70, but have not found anything about the CI.<br>

I would like to send, whith an automatic notification to a client, some data asset associated with the ticket.<br><br></blockquote><div>This is not possible out of the box; you can only send information on Ticket, Service, SLA, Queue, and User related attributes. The thing is there is a 1:n relationship with CI&#39;s, for any ticket there can be zero, one or more CI&#39;s linked. This makes it difficult, if you would have a ticket with one or more printers linked, what would a tag such as &lt;OTRS_CI_Printer_Location&gt;  contain?</div>
<div><br></div><div>That said, I think it would be very helpful in some scenarios to be able to provide attributes of linked CI&#39;s, or tickets, or changes, in notifications. If anyone would have some thoughts on this (or code to share!) I&#39;d be definately interested.</div>
<div><br></div><div>--</div><div>Mike</div><br><br>-- <br><div>Michiel Beijen</div><div>Senior Consultant</div><div> </div><div>OTRS BV</div><div>Schipholweg 103</div><div>2316 XC Leiden</div><div>The Netherlands</div><div>
 </div><div>T: +31 71 8200 255</div><div>I: <a href="http://www.otrs.com" target="_blank">http://www.otrs.com</a></div><div> </div><div>OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - <a href="http://j.mp/11TFPSr" target="_blank">http://j.mp/11TFPSr</a></div>
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