Hi Robert,
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Thanks, Udo Robert Sanchez wrote:
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tx
*From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Le machito *Sent:* Thursday, July 09, 2009 10:28 AM *To:* otrs@otrs.org; dev@otrs.org *Subject:* [dev] How to create tickets to repeating tasks?
Hello again :)
Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets)
Which function or method do you use in order to don't recreate many time the same ticket in OTRS?
Thanks in advance for your help
Raoul
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