Hi,
From v3.3.0 beta2 release notes: "Dashboard ticket lists and regular ticket overviews can now be filtered by eligible ticket columns, and the shown columns are configurable."
As far as I could tell from playing around with this feature it's still NOT available in agent zoom view or anywhere in the customer interface. Will this feature's availability remain the same for the final 3.3.x release? I need the feature - especially in the customer interface - and currently I'm considering hacking it on my 3.2.x's sources. This option became tempting, especially because 3.3.x's Windows installer comes with so many changes that testing the config deployed by this new installer is very expensive and so it looks like we'll be on 3.2.x for quite some time. /bogdan