Thank you Renée, I will try it

De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de Renee B
Enviado el: miércoles, 2 de julio de 2014 16:28
Para: dev@otrs.org
Asunto: Re: [dev] manual file change result in package error

You can save your customized template as

Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/

- Renée

On 02.07.2014 16:13, Jon Legarrea Oteiza wrote:

Hi,
 
I upgrade to OTRS 3.3.8 and configure with ITSM and
made a manual change that I used to make to  Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
 
now gives me an error in the ITSMIncidentProblemManagement package.
 
There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence?
 
Jon
 
 
 

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

-- 
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de