Dear All,

I'm Polish student who's develooping OTRS application. I would like to create/modify front-end for customers. I'm developing 2.3.4 version. Unfortunately I came up with some problems. I saw developer manuall and FAQs but they don't answer my questions.

I created new table in DB called 'questions'. I would like all questions from this table to be loaded into my drop-down list. In file: 'CustomerTicketMessage.dtl' I have added following  lines:

           <tr>
                  <td class="contentkey">$Text{"Pytanie"}:</td>
                  <td class="contentvalue"> $Data{"Pytania"}</td>
           </tr>

Of course in file: 'CustomerTicketMessage I have added following lines:

    $Param{'Pytania'} = $Self->{LayoutObject}->AgentQueueListOption(
        Data       => \%NewTos1,
        Multiple   => 0,
        Size       => 0,
        Name       => 'PytaniaDest',
        SelectedID => $Param{PytaniaSelected},
        OnChange   => "document.compose.Expand.value='3'; document.compose.submit(); return false;",
    ); 

The problem is that I don't know how to load data from DB table 'questions' into to my drop-down list.

I would be grateful if someone can contact me(reply on my email) or show me where I can find more information adbout OTRS development.

I would be grateful for prompt response.

Best regards,

Pawel