[dev] Deafult Charset set to UTF-8 - article_plain problem

12 Jun 2004

      Dear List,

my system:
Debian Sid.
PostgreSQL 7.4 (UNICODE)
Perl 5.8.4
OTRS 1.2.3 (DefaultCharset->utf-8)

I noticed a problem that mainly consists of
any message's MIME source *NOT* being properly recoded
to UTF-8 before it is INSERTed into the article_plain table of OTRS.

This problem makes the "plain" artice view unreadable. (encodings tested
hebrew iso-8859-8 and cyrillic iso-8859-5, cyrillic koi-8-r)

To work around this problem i've done the following change to OTRS code:
Kernel::System::EmailParser->GetPlainEmail();

sub GetPlainEmail {
    my $Self = shift;
    return $Self->{EncodeObject}->Decode(
       Text => $Self->{Email}->as_string(),
       From => $Self->GetCharset()
    );
}

I would like to receive comments on this issue.

Kind Regards,
Boris Ratner.

ps. this is a repost from the [otrs] mailing list.

[dev] Deafult Charset set to UTF-8 - article_plain problem

boris＠goldenmyth.co.il