
9 Nov
2006
9 Nov
'06
3:02 p.m.
Hello, I am trying to find all open tickets available in a specific queue with : my @TicketIDs = $TicketObject->TicketSearch( Result => 'ARRAY', States => 'open', QueueIDs => 15, ); This call outputs an empty array. In Ticket.pm, the function exits in line 2355. I think the problem come from the fact that there is no UserID defined from this search. If I add an UserID, the search look in all the queues. How can I restrict to this specific queue ? Regards. Eric Boudrand