Hello dev, I'm planning to install otrs on our helpdesk site. But otrs lacks one very useful (for us) feature - grouping customers by organization & divisions. for example,when helpdesk user gets call from customer he needs to quickly find this customer's login id (using organization-department-...-customer tree) to place ticket into system. And if this customer isn't accounted yet, there should be interface (started from "phone view") to create customer account, again using tree-like structure. Tree is needed becouse we have about 40000 users only in our organization, and it's very inconvenient to search them by name... Well, if you are planning on implementing such feature - it's great, we'll waiting. If not, we will develop it by ourselves, but then how we should syncronize our development with yours ? Also some guidance will be useful - I'm not happy about reading and understanding all your code... -- Best regards, Serg V.Kravchenko, RosGosStrah, Department of Information Technologies Chief of the Software Support division mailto:skraft@rgs.ru http://www.gosstrah.ru phone: (095) 781 2494, fax: (095) 781 2434 127994,Moscow,K-30,GSP-4,Novoslobodskaya,23