Re: [dev] Add Link in Ticket Menu

26 Apr 2009

      I have just created a link in a my app. I don't know if you still needing
help.

But the process I'have made is to insert a file called
TicketMenuSomething.pm at Output/HTML Folder with this content:

# --
# Kernel/Output/HTML/TicketMenuSomething.pm
# --

package Kernel::Output::HTML::TicketMenuSomething;

use strict;

use vars qw($VERSION);
$VERSION = '$Revision: 1.26 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

# --
sub new {
    my $Type = shift;
    my %Param = @_;

    # allocate new hash for object
    my $Self = {};
    bless ($Self, $Type);

    # get needed objects
    foreach (qw(ConfigObject LogObject DBObject LayoutObject UserID
TicketObject)) {
        $Self->{$_} = $Param{$_} || die "Got no $_!";
    }

    return $Self;
}
# --
sub Run {
    my $Self = shift;
    my %Param = @_;
    # check needed stuff
    if (!$Param{Ticket}) {
        $Self->{LogObject}->Log(Priority => 'error', Message => "Need
Ticket!");
        return;
    }

    # check permission
    if ($Self->{TicketObject}->LockIsTicketLocked(TicketID =>
$Param{TicketID})) {
        my $AccessOk = $Self->{TicketObject}->OwnerCheck(
            TicketID => $Param{TicketID},
            OwnerID => $Self->{UserID},
        );
        if (!$AccessOk) {
            return $Param{Counter};
        }
    }

    $Self->{LayoutObject}->Block(
        Name => 'Menu',
        Data => { },
    );
    if ($Param{Counter}) {
        $Self->{LayoutObject}->Block(
            Name => 'MenuItemSplit',
            Data => {  },
        );
    }
   $Self->{LayoutObject}->Block(
    Name => 'MenuItem',
    Data => {
        %{$Param{Config}},
        %{$Param{Ticket}},
        %Param,
        Name => 'Script',
        Description => 'Something bla bla bla!',
        Link => 'Action=AgentFAQ&ItemID=$QData{"ServiceID"}',
    },
    );
    $Param{Counter}++;
    return $Param{Counter};
}
# --
1;

Then I have created another file that call the first. It's called
TicketLinkSomething.pm and it's under Kernel/Config/Files:

# for ticket zoom menu
$Self->{'Ticket::Frontend::MenuModule'}->{'100-Something'} =  {
    'Action' => 'AgentTicketSomething',
    'Module' => 'Kernel::Output::HTML::TicketMenuSomething',
    'Name' => 'Something'
};

# for ticket preview menu
$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Something'} =  {
    Action => 'AgentTicketSomething',
    Module => 'Kernel::Output::HTML::TicketMenuSomething',
    Name => 'Something'
};

That's it :-)

2009/4/21 Fabio Zanon 
...
Hi,
I try to add a link in ticket menu in the right part of display but I don't
understand how I can do this action.
I have read the developer book in section 7.10.3 but I don't understand.
Can someone explain to me how to do in a simple way?
Thanks
Fabio
---------------------------------------------------------------------
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-- 
Ronaldo Richieri
(15) 8818-2009