[dev] Emails in HTML format

Hi, A lot of our users are using email in HTML format. Unfortunately the OTRS html2txt feature doesn't transform HTML entities. My question: with not use the HTML::Transform perl module to do it (or HTML::FormatText::WithLinks)? I've done a small modification on my OTRS test system and it works fine. I've just added a single line of perl code to do this in Kernel/System/EmailParser.pm and removed all the things that were done by the OTRS perl code: $Self->{MessageBody} = HTML::FormatText->format_string($Self->{MessageBody}, leftmargin => 0, rightmargin => $Self->{ConfigObject}->Get('Ticket::Frontend::TextAreaEmail')); Regards