20 Apr
2005
20 Apr
'05
1:23 p.m.
Martin Edenhofer wrote:
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
oops, my mistake! :-) Well, it means for new tickets and follow-ups (basically e-mails which come into OTRS)
Thanks! :)
Thank you for response! MfG, Alex