Re: [dev] Answer tickets by mail

On Saturday, June 05, 2004 2:24 PM Pascal Gienger wrote:

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Joerg Friedrich wrote:

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is there a feature planned to answer tickets by mail. i.e. by replying to the notification mail? this would be a nice feature.

Most likely you want to be able to act as an agent via eMail, f.e. to reply to the customer without being logged in? This is not possible and will most probably never be, due to security considerations. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388