The "Spell Check" link on the email and phone ticket pages is not running
any spellcheck code and simply links to the root of the website. There is no
error message because no code is being executed. (This is the same for the
"Address Book", "Attachments", "FAQ", and "Customer" links on the same
pages.) I looked into the Javascript on the page and determined that the
Spell Check Javascript code is not getting called. Did I not install a
Module properly? I am using otrs 2.x
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Sent: Saturday, December 03, 2005 3:00 AM
To: dev@otrs.org
Subject: dev Digest, Vol 29, Issue 2
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Today's Topics:
1. Re: New ticket notification for Agents (Simon A. F. Lund)
2. Spell Check (Stephanie Rotter)
3. Re: Spell Check (Martin Edenhofer)
----------------------------------------------------------------------
Message: 1
Date: Fri, 02 Dec 2005 12:57:34 +0100
From: "Simon A. F. Lund"
Martin Edenhofer wrote:
Hi Simon,
Simon A. F. Lund wrote:
I would like to modify the way "New Ticket notification" for agents work. Adding some additional conditions as to whom the notification is send, by doing some additional mysql queries. I can't seem to find any documention on how this works.
Can you please point me in the right direction as to how notification is implemented? Which modules etc. etc.
This is done in Kernel/System/Ticket/Article.pm -> SendAgentNotification()
:-)
Without knowing all that much, i think i wan't to write a new function let's call it "GetSubscribedUserIDsByCustomerId" replacing GetSubscribedUserIDsByQueueID. This function should lookup agent <-> customer relation that i have stored in an additional table, what is required is that i pass sufficient information from within ArticleCreate (namely the customer id and get all agents with relation to this customer).
Is the customer name available in ArticleCreate?
I Found it, CustomerUserID can be retrieved from $Ticket{CustomerUserID}.
Regards, Simon
Martin
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------------------------------
Message: 2
Date: Fri, 2 Dec 2005 14:34:01 -0800
From: "Stephanie Rotter"