Hi, JFI, the XML-database-Insert of OPM format in upcoming OTRS 2.2 has changed. The old style was: ------------------ <Insert Table="table_a"> <Data Key="name" Value="No \n was possible." Type="Quote"/> </Insert> The new style is now: --------------------- <Insert Table="table_a"> <Data Key="name" Type="Quote">Now \n is possible.</Data> </Insert> For more info see the current cvs developer manual (http://doc.otrs.org/developer/2.2/en/html/ - 5.1.2. XML). Note: If old style is use, you will get notified by OTRS. .-) Please change it in all .sopm files if used. Many thanks! :-) -Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!