Hi, otrsdev12 wrote:
I am afraid I do not know what "names rules" means. I tried as you suggested and uncommented the lines
<tr> <td>$Data{"TicketFreeKeyField1"}:</td> <td>$Data{"TicketFreeTextField1"}</td> </tr>
in CustomerMessageNew.dtl. I now get _two_ input boxes. I simply want a single box that the user can type in their inventory number and have that number put in the ticket with key "InventoryNumber" and value whatever they typed. Is this possible? I can find no example anywhere demonstrating this. (Since this is a question with the beta version of OTRS I thought that it would be inappropriate to post on the otrs group.)
Try: [Kernel/Config.pm] $Self->{"TicketFreeKey1"} = { 'InventoryNumber' => 'InventoryNumber', }; [...] .-)
A. Lewenberg
Martin Edenhofer