Hi Flavio:

You should use the TicketUpdate operation; the structure looks a bit like this:

<UserLogin>user</UserLogin>
<Password>pass</Password>
<TicketNumber>20121130123456</TicketNumber>
<Ticket>
    <Lock>lock</Lock>
</Ticket>

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

It's raining ... OTRS Feature Add-Ons:  Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS  –  
Become a Subscription customer now ! - http://j.mp/OBoPuj

On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <flaviomattos86@gmail.com> wrote:
Hi guys!

is it possible to lock a ticket using generic interface? If it is how do I do it?


Thanks

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev