Hi Developers,
I’m coming there because Shawn
Beasley said to me to ask there my question which is :
I wanna try to modify the Agent
Notification in order to have an sender per Queue (because currently we have an
sender for all Queue used by notification) .
Which file or files should i take a look if
i wanna try to modify it ?
I’m joining history question from
otrs-bounces list:
-----Message d'origine-----
Hi Julien,
> Hi Shawn,
>
> OK cool can
you just say to me so which file or files should i take a look if i wanna try
to modify it ?
>
>
try on the
developer list. I am not a programmer :) Good Luck!
Shawn
--
Shawn Beasley
((otrs)) :: OTRS
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-----Message d'origine-----
De : otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 10
mars 2008 16:55 À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs]
Notification Question Importance : Haute
Yes but the
problem is the following:
I'm notified
when I have a new ticket in a queue but it's always using the default address
system. I would be notified by different address following the Queue.
For example:
I have 3 queue:
File Hard::1
File Hard::2
File Hard::3
I would for each
Ticket created in File Hard::1, each notification will be send with the sender toto@toto.com I would for each Ticket created in File
Hard::2, each notification will be send with the sender titi@toto.com I would for each Ticket created in File
Hard::3, each notification will be send with the sender tatit@toto.com
What I can
settings up it in Filter ? in Queue ?
Many thx for
all help!
Regards,
Julian.
-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
De la part de Shawn Beasley
Envoyé : jeudi 6 mars 2008
12:32
À : User questions and
discussions about OTRS.org
Objet : Re: [otrs]
Notification Question
Hi Julien,
>
> Hi Guys,
>
>
>
> I would
know if it’s possible to use different sender for notification
> for a new
ticket by each Queue.
>
>
>
> For
example:
>
>
>
> For an
queue called “prod” I would use sender toto@toto.com
> <mailto:toto@toto.com> for notification for a new ticket.
>
>
>
> For an
queue called “prod2” I would use sender toto2@toto.com
> <mailto:toto2@toto.com> for notification for a new ticket.
>
>
>
Each queue can
use an individual system address for identification purposes!
>
> Thx for all
help!
>
>
>
> Regards,
>
> Julian.
>
Thx for your answer.
Best Regards,
Julien.