Hi list,
I have been working on an addition to OTRS. The
addition was to have an approval list so managers can read over emails before
they are sent to clients. This addition included the ability to save drafts of
emails. I am working on the saving as draft part and I believe it is almost
working but there are issues getting the article id from in the file
AgentTicketEdit.pm and using it in the method Article->ArticleSave().
I know the ArticleID exists somewhere, because I can
display it in the AgentTicketEdit.dtl file using $Data{“ArticleID”}
on line 107. I am unsure how to access it in the AgentTicketEdit.pm file on
line 674, I have tried many methods including $Param{AriticleID}, Self->{ArticleID}
$Data{“ArticleID”} but nothing seems to be correct.
Does anyone know how to get the ArticleID in the
AgentTicketEdit.pm file that the AgentTicketEdit.dtl file is accessing?
Any help is greatly appreciated. My source code files
bounced my orginal email so if you want to look at my code just email me back.
Thank you!
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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