10 Jun
2004
10 Jun
'04
3:59 p.m.
On Thursday, June 10, 2004 4:44 PM
unbekennt X
The second thing I am thinking about is a way to integrate a survey tool with OTRS so that support quality and customer opinions can be recorded. For example the customer gets a questionnaire after a ticket is closed or during it's lifecycle to ask how we are doing, etc.
Interesting idea, although somewhat out of the main focus of a ticket request system in my eyes. Would be more suitable as an Add-On module. How would you realize the idea then? Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388