Hello dev-list, I have got 2 SOAP-related questions. 1) I need the unlocked tickets in several specified queues for use in our internal CRM application. I can retrieve the tickets locked by a specific user. I think it can be done by using TicketObject -> TicketSearch but couldn't get it to work respective to return TicketIDs. Other SOAP-Requests work as planned. Has anybody got a working example ? 2) This is probably trickier. Has anybody got an idea, how to use the OTRS-SOAP-interface in PHP ? We develop template-driven PHP-Applications for intranet use for our customers and would like to give them the possibility to open tickets directly in our OTRS. I don't want to use the e-mail-way as I would like to set several free-text-fields during ticket-creation. Samples are appreciated. TIA. Best regards Stefan Tröndle Dipl.-Inform. (FH) s.troendle@troendle.de --------------------------------------------- EDV:Systemhaus Tröndle - providing solutions! Marianne Tröndle Josef-Schüttler-Straße 53 78224 Singen Fon +49 (0)7731 64433 Fax +49 (0)7731 68559 Internet http://www.troendle.de