Hi Jake, On Thu, Mar 25, 2004 at 08:31:28AM -0500, Covert, Jake wrote:
I would propose a new separate "Ticket Management" screen in the Admin section, under the 'Misc' column.
There you could run standard search and replace options.
This might also be a good place to implement the GUI side of the Generic-Agent I know you've been thinking about. :-)
Yes. :)
I see what you mean, when you say that it's not always the email address. ---------------------------- As an example of this: I change the email address of a customer. Then I find his/her one open ticket. I update the customer information fine. Then I click on 'Empty Reply'. For some reason, the "To:" field is still populated with the old email address.
Must be that the email info is stored somewhere else as well.
Not with OTRS 1.2. If the customer is changed, the the database email address is used/replaced with the old one.
********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group http://www.eds.com http://www.eds.com
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!