Hi Ali,
On Wed, Sep 23, 2015 at 9:32 AM, Ali Umair
i am trying the version 4 on CentOS 6.6. So far its everything working fine, but when any customer access to the customer portal and try to change the password the OTRS gives me an 500 Error Internal Server Error.
This is the error on the log: [Mon Sep 21 23:34:58 2015] [error] [client 195.112.214.172] Can't locate object method "new" via package "Kernel::System::CustomerAuth" (perhaps you forgot to load "Kernel::System::CustomerAuth"?) at /opt/supportOTRS/bin/cgi-bin/../../Kernel/Output/HTML/PreferencesPassword.pm line 105., referer: https://support.i2cinc.com/otrs/customer.pl?Action=CustomerPreferences
This is a topic better suited for the 'regular' OTRS Users mailing list. You don't specify WHICH version of OTRS 4 you're using. This issue was fixed in OTRS 4.0.4 - this was released on 13th of January. The fix is rather small, see below. You can either upgrade to latest OTRS 4.0.x patch level version (recommended!) or just change the two lines below: https://github.com/OTRS/otrs/commit/8027c0718ca0daca609a330b867060ef66433468 -- Michiel