Hi Tobias, On Mon, Nov 17, 2003 at 03:45:57PM +0100, TK wrote:
thanks for your reply, but I have had problems to understand what you mean. We don't use the queues to sort different customers.
I only need to know, if it is possible to assign more then one e-mail-address (maybe trillions) to a queue? I wonder why the e-mail-adresses are not shown correctly, when I assign more then one address to one queue.
It's possible to assign more then one e-mail-address to a queue. But in the phone view you only will see just each queue one time (-> just one address for one queue). PS: Maybe this helps you also: [Kernel/Config/Defaults.pm] # PhoneViewSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] # $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionType} = 'SystemAddress'; # PhoneViewSelectionString # (String for To: selection.) # use this for PhoneViewSelectionType = Queue # $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>'; # $Self->{PhoneViewSelectionString} = '<Queue>'; # use this for PhoneViewSelectionType = SystemAddress # $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue>'; # PhoneViewOwnSelection # (If this is in use, "just this selection is valid" for the PhoneView.) # $Self->{PhoneViewOwnSelection} = { # # QueueID => String # '1' => 'First Queue!', # '2' => 'Second Queue!', # }; [...]
Tobias
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