On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer <me@otrs.com> wrote:

Hi Ronaldo,

On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:

Guys, is there a way to connect SLA or Services to the Queues and not to Customer?

For Example, we have 2 queues: Software and Hardware

And we like to display software services for those who only see software queue and hardware services for those who only see hardware queue.

There are several ways to do so. The easiest one would be:

a) Add all customers to all services.

b) Create ACLs to restrict services to queues

For more info about ACL see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68

Ronaldo Richieri

-Martin

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