Hi all the community and thanks for your help,<div><br></div><div>I&#39;m breaking my head trying to show some freetextfields in the customer zoom view to answer to agents. </div><div><br></div><div>I&#39;ve read in forums that it&#39;s not possible to add fields to input new data, but just to read data. Is that true? </div>

<div><br></div><div>Is there any way to put new fields in the customer zoom view and add this new data within the old ticket data? If it&#39;s not possible, either with development, which is the reason for that? </div><div>

<br></div><div>Thank you very much, it is very important for me to achieve that.</div><div><br></div><div>Kind Regards, </div><div>-- <br>Rafa Quiñonero Figuerola<br>Tlf: 01577-6805709<br><a href="mailto:rafakorp@gmail.com" target="_blank">rafakorp@gmail.com</a><br>


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