Hi Maher,

Just go to http://dev.otrs.org, select your version and click on Kernel::System::Ticket and you will find all you need.

For an real world example go to Kernel/Modules/AgentTicketPhone.pm

((enjoy))

-Martin

On Aug 6, 2008, at 22:03, "Al-Awadhi, Maher" <Maher.Al-Awadhi@dhc-gmbh.com> wrote:

Hi,

I would be very grateful if somebody lists all function calls (and in which module they occure) for creating a new ticket from clicking on the submit button till inserting ticket information to the database. I'm sure they are not many.

Thank you in advance.

Maher Al-Awadhi

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