Hi Thomas, On 19.08.2010, at 12:58, Thomas Kaltenbrunner wrote:
The major change is the completely new interface (moved from html with table layout to clean markup and css).
Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x
PS: Can you point me out what you want to create/change? So I can write you what steps you need to go.
I want implement a function to send a summary of the ticket to an email receiver. At the moment I am in a very early stage and try to get into the architecture of the system and find a starting point. I think I will first have a deeper look into the docs and then start with the package example.
One more question. Who should trigger the sending of this ticket summary? An agent via the web interface or because a ticket is escalated?
Thomas
-Martin
This should definitely be implemented as a package, without changing any of the core OTRS files.
OK.
Thanks
Gruß Thomas
Blog: http://edenhofer.de/