Hi list,
I have been working on a new module that will allow
an article to be saved, instead of sent and allow the article to be brought up
later for revision or to send. So far I have create a file called
AgentTicketEdit.pm and AgentTicketEdit.dtl which somewhat resembles that
AgentTicketCompose.pm and .dtl files.
I then registered this module in the Framework.xml
file and restarted apache. When I click on the link that will allow me to edit
an article I have saved I receive the error message below:
|
No Permission! |
||
|
The error below is reported in the system log:
|
Time |
Priority |
Facility |
Message |
|
Fri Sep 14 14:02:30 2007 |
error |
OTRS-CGI-10 |
Need Type! |
Does anyone know what my issue is with this? So far
all I can tell is that when the method Permission from Ticket.pm runs I don’t
seem to set the value to anything but I am at a loss for how to fix it.
Thanks for the help!
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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