Hello Christian, There is no file TicketCounter.log in /opt/otrs/var/log/ Even I created manually and made it 775, but still I am getting same error. Regards, Amit Jain -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, January 30, 2007 4:33 PM To: Development community of OTRS.org Subject: Re: [dev] unable to submit ticket On Tue, Jan 30, 2007 at 02:56:05AM -0800, Amit Jain wrote:
Whenever I try to create a new ticket and click on send mail, I get the following error.
Software error:
Cant write /opt/otrs/var/log/Ticketcounter.log: at ../..//Kernel/System/Ticket/ Number/DateChechsum.pm line 87
Please help as it is urgent.
Change the file permissions on /opt/otrs/var/log/Ticketcounter.lock so that the webserver and also the otrs user may write to the file. A chmod 775 /opt/otrs/var/log/Ticketcounter.log should solve the problem.
Amit Jain
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!