Re: [dev] HTTPBasicAuth and CustomerMessage

11 May 2007

      Martin

patching CAS is not an option ..... so I will have to dig into this and
learn Perl :-(  

Chris
...
[Original Message]
From: Martin Edenhofer 
To: ; Development community of OTRS 
Date: 5/11/2007 11:07:48 PM
Subject: Re: [dev] HTTPBasicAuth and CustomerMessage
Hi Chris,
I don't know how to patch CAS. ,-) In OTRS a new session will be only
created after a successful login. So you need to patch OTRS very heavy
Kernel/System/Web/InterfaceCustomer.pm to do so.
Greetings,
-Martin
Chris Roffler schrieb:
...
Martin,
tahnks for your patients .... any ideas on how to patch this up ?
Do I create a new session for this ?  If so, could you tell me in which
module OTRS creates the session so I can see some examples on how to do
this ?
Thanks
Chris
*/Martin Edenhofer /* wrote:
Hi Chris,
the problem is, just after the ticket/cookie from CAS a new
sesssion is
    created. Do the time before there is no session. :-(
So you need to patch/improve CAS to redirect with the correct
params.
Greetings,
-Martin
Chris Roffler schrieb:
    > Yea that's it !
    >
    > I am not a perl guy .... can you lead me to some perl code within
OTRS
    > where you set and get session attributes please ?
    >
    > Thanks
    > Chris
    >
    > */Martin Edenhofer /* wrote:
    >
    > Hi Chris,
    >
    > so CAS redirects to http://otrs/customer.pl (without params)?
    >
    > If it's so, you need to change CAS to keep the requested params
to do
    > the correct redirect. :-)
    >
    > Many greetings,
    >
    > -Martin
    >
    > Chris schrieb:
    > > Martin,
    > >
    > > your scenario is correct ..... just one little problem.
    > >
    > > CAS needs a serviceURL and that is http://otrs/customer.pl I
cant
    > use the request url with the parameters.
    > > When cas returns it will ask for this url and I have lost my
    > parameters.
    > > I am not a Perl guy and have no idea how to hang on to the
    > original requestURL. Could we but it in the session somehow ?
    > >
    > > Any ideas on how to accomplish this ?
    > >
    > >
    > > Thanks
    > > Chris
    > >
    > >
    > >
    > > -----Original Message-----
    > >> From: Martin Edenhofer
    > >> Sent: May 11, 2007 9:00 AM
    > >> To: Chris
    > >> Subject: Re: [dev] HTTPBasicAuth and CustomerMessage
    > >>
    > >> Hi Chris,
    > >>
    > >> Chris schrieb:
    > >>
    > >>> I use CAS for SSO for all my applications including OTRS.
    > >>> I log in through my portal and then I navigate from there to
    > different application.
    > >>>
    > >>> We want to be able to automatically create trouble tickets in
    > otrs when an operator encounters an error in an application.On
some
    > application screens we have a link to otrs example :
    > http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....)
    > where we attach the error number
    > >>> to the URL.
    > >>> We then fill in the body and subject of the OTRS ticket
    > automatically with this error number.
    > >>>
    > >>> Here is the problem, the first time we call this URL we get
    > redirected to the customer.pl screen IF THE USER has not visited
    > /otrs/customer.pl. When I call the url again it redirects us to
the
    > right place and we fill in the errorcode automaticaly.
    > >>>
    > >>> The first time we make the call to OTRS HTTPBasicAuth
redirects
    > me to the CAS server where the CAS ticket/cookie is created for
the
    > OTRS service and returns the user. I think at this point OTRS
    > automatically assumes that the user is loging on and redirects the
    > user to customer.pl, but we would like to goto directly to
    > customer.pl?Action=CustomerMessage.pl..
    > >>>
    > >>> Is there a way to accomplish this ?
    > >>>
    > >>> Hope this makes sense ?
    > >> Now I think I got it a little bit more. ;)
    > >>
    > >> It depends on the URLs. For example:
    > >>
    > >> 1) URL to OTRS
    > >> http://host/otrs/customer.pl?Action=CustomerMessage.pl&...
    > >>
    > >> 2) OTRS redirect to CAS
    > >>
    > >>
    >
http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=Cust
omerMessage.pl&...
...
> >>
    > >> 3) Redirect from CAS back to OTRS with ticket/cookie (so this
URL
...
> is not
    > >> clear to me (where is the ticket/cookie) but could look like
this)
...
> >>
    > >>
    >
http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234...
...
> >>
    > >> Then it should work fine (go directly to the create ticket
    > screen). But
    > >> I think point 3 is a little bit different. Isn't it? :)
    > >>
    > >>> Thanks
    > >>> Chris
    > >> -Martin
    > >>
    > >> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
    > >> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    > >> http://www.otrs.com/ :: Communication with success!
    >
    >
    >
    >

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