14 Jan
2005
14 Jan
'05
4:01 p.m.
On 13-01-2005 at 22:14, T. Kasikci wrote:
I'm really interested to get more information on your merge/append tickets stuff. It's something that's really needed in OTRS.
Yes, I'd love those merge/append features too. Also, I'd appreciate that "Report Category" listbox to allow our customer service to generate statistics on request types. It would be nice to add that "Report Category" to AgentCompose also, so that it could be filled when the operator is writing the followup (thus minimizing the extra amount of work needed to add statistical tracking). - Alessandro