2 Aug
2007
2 Aug
'07
4:50 p.m.
Hi Robert, Robert Heinzmann schrieb:
Hello,
we are using OTRS and we talk about closed tickets each week. This helps us track the tickets and spread knowledge. There was no way in OTRS "to search for all Tickets closed in the last week". I modified OTRS 2.2.0 rc1 to enable such a seach.
Attached you find the patch against OTRS 2.2.0 rc1 and a screenshot of the search integrated into the search screen.. It would be great if this feature would be picked upo by the main line OTRS distribution (so I do not have to patch it in after each update :)
Nice feature. Could you do us a favour and submit the patch in bugzilla? http://bugs.otrs.org Makes it easier for us to follow up with it. Thanks, BB