Hello Bodo,
by doing some research on my own in the last days I've stumbled over another problem.
All the RSS-readers I have tested are caching the news topics.
When a ticket is closed, and the ticket is no longer listed in the rss-feed, the entry
in the RSS-reader persists and is not deleted.
I experienced this problem with IE7-RSS-Reader, Thunderbird RSS-Reader, Klipfolio.
I have been accessing the OTRS-database via a PERL-SOAP-Access-Script and created
the feed with XML::RSS.
Authentication was no issue with our installation as it is installed on an internal
server with 3 agents who do have access to all queues.
Für Rückfragen stehe ich Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen
Stefan Tröndle
Dipl.-Inform. (FH)
s.troendle@troendle.de
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-------- Original Message --------
Subject: Re: [dev] Nagios-filter / Nagios integration (27-Mrz-2007 14:35)
From: Bodo Bauer
Hi,
in a brief internal chat about the idea of RSS feeds for OTRS one interesting issue came up: What about authentication?. Googling the issue I got the impression that the only way to restrit access to RSS feeds is using HTTP Basic Auth. Which in itself is not the problem. I think we cover that in OTRS by setting/checking the referring headers.
The question is if all RSS clients can deal with this? Has anybody here experience with restricted RSS feeds?
BB