I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration: Groups: ----------------- HVL admin stats users All are valid. Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid Customer User <-> Groups: ---------------------------------- HVL: RW When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups. While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID! This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated. Thank you, Brad Dameron