Tanks Michiel Beijen its very good
Regards
========
Hi,
On your OTRS installation, the 'doc' folder contains a .png image of the database ERD and also it contains the base .mwb file for use in MySQL Workbench.
You can also see the image of the ERD here:
http://source.otrs.org/viewvc.cgi/otrs/doc/OTRSDatabaseDiagram.png?revision=...
Hope this helps!
--
Mike
On Wed, Jun 20, 2012 at 2:55 AM, Soporte Informatica PGJE wrote:
Where is the flow lines? U_u
https://dl.dropbox.com/u/6443236/otrs/otrs%20design.png
This is a screenshoot from Mysql workbench, model section.
=====
De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de Soporte
Informatica PGJE
Enviado el: viernes, 15 de junio de 2012 08:42 p.m.
Para: dev@otrs.org
Asunto: [dev] hierarchy of tickets
Hi everyone,
OTRS: 3.1.2
Problem: I need to classify tickets using a hierarchical tree and have
statistics on the number of tickets in each level tree.
PROPOSED SOLUTION:
1. I have a very functional implementation with multi ID for customers, the
problem here is that the stat module only find specific IDS, but does not
search the customers_ids field. in this context as I can show the tickets
assigned to an ID and tickets hierarchically below the?
2. I have dynamic fields of each hierarchical level, I want to create a
relationship herarquical including Choosing a level and sublevel only in its
child nodes are displayed. I can create this relationship as?
Where i can ER diagram of Database otrs? Can I to use mysql workbench for
this?
regards
--
Martin Edmundo
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
