Hi all, I'm attaching a patch for OTRS 3.1.3 what fixes annoying "features" in OTRS 3.1.3 (it's our production version). in index.pl?Action=AgentTicketStatusView and index.pl?Action=AgentTicketQueue there are annoying things: 1) Area around checkbox is clickable and redirects to ticket page 2) Area around Ticket# is clickable and redirects to ticket page 3) From/Subject fields are too short to show Nagios e-mail subject So we've fixed it and now: 1) Area around checkbox is clickable and checks the checkbox 2) Area around Ticket# is clickable and selects Ticket# 3) From/Subject fields are now long enough to handle Nagios info These changes drastically increases usability of OTRS -- Cheers, Krzysztof Hajdamowicz System Administrator IMAGIN IT http://imagin.com.pl