24 Dec
2003
24 Dec
'03
9:02 a.m.
Hi Chris, On Wed, Dec 24, 2003 at 08:51:06AM +0100, Reurings, Chris wrote:
Hi,
I changed text/plain to text/html without any effect. Answered tickets are still plain text. Which file is responsible for sending tickets from the OTRS system, related to plain or html content?
The way is: HTML Form -=> post Body on Kernel/Modules/AgentCompose.pm -=> Kernel/System/Ticket/SendArticle.pm: SendArticle() -=> Kernel/System/Email.pm: Send(). I think that is what you want to know.
Chris
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!