Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

15 Mar 2004

      On Monday, March 15, 2004 3:47 PM
Stephan Lauffer  wrote:
...
we've stored our "customers" in openldap. there we need to use
utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert
utf8 into latin1 (or whatever).
If you tell it to, it will:
...
q1 is:
is there a peace of code (from cvs/ devel) which supports the
utf8/latin1 transformation or should i go on and write my own "hack"?
utf-8 support is possible in two ways:

Set these in Config.pm:
#   $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default
    $Self->{CustomerUser} = {
            # [...] #
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-15',
            # [...] #
        },

Or set these:
   $Self->{DefaultCharset} = 'utf-8';
    $Self->{CustomerUser} = {
            # [...] #
#            SourceCharset => 'utf-8',
#            DestCharset => 'utf-8',
            # [...] #
        },

If everything fails, uncomment the last two mappings, at least try it.
This should work for iso-8859-1:

    $Self->{DefaultCharset} = 'iso-8859-1';
    $Self->{CustomerUser} = {
            # [...] #
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-1',
            # [...] #
        },

I know no answers to the other questions right now, sorry.

Regards,

Robert Kehl

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