Re: [dev] unable to submit ticket

On Tue, Jan 30, 2007 at 02:56:05AM -0800, Amit Jain wrote:

Whenever I try to create a new ticket and click on send mail, I get the following error.

Software error:

Cant write /opt/otrs/var/log/Ticketcounter.log: at ../..//Kernel/System/Ticket/ Number/DateChechsum.pm line 87

Please help as it is urgent.

Change the file permissions on /opt/otrs/var/log/Ticketcounter.lock so that the webserver and also the otrs user may write to the file. A chmod 775 /opt/otrs/var/log/Ticketcounter.log should solve the problem.

Amit Jain

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